Welcome to the Cottage Flowers and Gifts.
Search
Advanced Search
Toggle Nav
My Cart
Toggle Nav

Customer Service

 
Delivery
We always do our best to accommodate our customers’ delivery needs.  However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods.  To request a specific delivery time, please type it into the Special Delivery Instructions field during checkout. Before major holidays, we strongly recommend that you place your orders several days in advance.

In most areas, orders placed by noon in the recipient's time zone can usually be delivered that day (earlier times may apply to some areas and at holidays). Saturday deliveries are available in some areas for orders placed by 10 a.m. in the recipient's time zone. If you are unsure, please call us.

Taxes are based on prevailing rates in the area of our store location.

Funeral Arrangements
Funeral arrangements typically require additional lead time. If your sympathy or funeral order requires delivery at a specific time of day, please try to let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.

Delivery to Hospitals
We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient, and the room number or ward of the recipient. We will send your gift bouquet per facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:

  • Call the recipient to schedule an appropriate delivery time
  • Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information
Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme, and color scheme of your arrangement are preserved and will only substitute items of equal or higher value./span>
Privacy & Security
We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and the use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.
Cancellation
To provide you with the best possible service, you can cancel your order at any time before we have designed your arrangement. If your gift is en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store. If the order is canceled after the day the order was placed, there will be a cancellation fee of 3% of the order total to cover credit card fees. 
Changes to Terms
We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.
 Questions/Ordering
We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us.

Floral Guarantee

                        We guarantee our flowers for 5 days. If there are any problems with the flowers you must contact us within those 5 days. Within those 5 days, we will pick up the arrangement and deliver a new one. We must receive the first arrangement within 5 days so that we may contact our suppliers and let them know of any issues. No refunds will be given.